ADVANCED SPRAY COATINGS
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Customer Complaints Policy
Advanced Spray Coatings
Workmanship Complaints Procedure - SprayCork
We will always do our utmost to complete customer works to the very highest of standards. Occasionally, however, customers may feel that we have not met these high standards of workmanship.
In these rare cases, it is our aim to quickly engage in a conversation to seek to resolve any issues in an amicable and professional manner. Below, is the complaints procedure used by us if a customer is not happy with any issues related to our workmanship on jobs that we have carried out.
This procedure and its contents should be read in conjunction with the terms of our 12-month workmanship guarantee as both elements are applicable.
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The customer shall inspect the works completed by us, as far as it is reasonably possible to do so, immediately upon their completion. If the customer considers that the works that we are responsible for, or any part thereof, are not in accordance with the Scope of agreed works, they shall contact us within 7 days from the date of inspection and give us detailed Notice in writing thereof and include any relevant visual evidence.
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In the absence of any such Notice, the works shall be conclusively presumed to be complete and free from any defect which would be apparent on reasonable examination. Failure to countersign a relevant job completion sheet shall not imply rejection of the works.
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If the Customer gives us Notice that the works, or any part thereof, are not in accordance with the agreed Scope, we shall be given full access to the site to examine the complaint in full.
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If we agree that the works carried out by us were not completed in accordance with the agreed Scope, then we will make good at our own cost and expense, up to the maximum value defined in the 12-month workmanship warranty. We will endeavour to carry out any agreed reparation works within a reasonable timeframe.
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If we do not agree with the customer’s complaint, and the customer is not satisfied with this outcome, then the customer shall be entitled to refer the matter to a relevant body with a view to mediation, failing which the customer shall be deemed to have withdrawn its complaint.
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If the customer involves any third-party contractor prior to giving us a reasonable opportunity to inspect or correct any potential defect in workmanship, or prior to exhausting the procedure recommended by the relevant mediation body, any such involvement shall be at the customer’s own cost and expense, and we shall be entitled to payment in full, from the customer, if we incur any related costs. Any unqualified third-party attempt to adjust any works will void our Workmanship Guarantee and the SprayCork Product Warranty.
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Frequently Asked Questions (FAQs)
1. What is Spray Granite?
Engineered by Infinity Effects, Spray Granite is a ground-breaking coating system that introduces a new dimension of elegance and durability to interior and exterior surfaces. It is a unique innovation designed to provide seamless finishes for walls and floors, catering to both residential and commercial spaces. This remarkable system consists of four meticulously applied product layers, resulting in a finish that is not only visually captivating but also highly resistant to wear and tear. One of the standout features of Spray Granite is its exceptional resilience – it is fully waterproof and engineered to outlast traditional coatings, making it an ideal choice for areas that experience high foot traffic or moisture exposure.
2. Where can Spray Granite be used?
Spray Granite opens up a world of possibilities when it comes to enhancing various surfaces, both indoors and outdoors. Its versatility extends to external applications, making it suitable for a range of surfaces including bricks, concrete, render, wood, metal, and UPVC. Regardless of the weather conditions, Spray Granite proves its mettle by remaining resilient and weather-resistant, all while allowing the underlying structures to breathe. Its ability to withstand the elements, coupled with its fully waterproof nature, ensures that your surfaces remain protected and visually appealing. Say goodbye to the worries of deterioration, as Spray Granite's flexibility and crack-resistant attributes guarantee long-lasting beauty that stands the test of time. Beyond external use, Spray Granite seamlessly transitions to internal spaces, adorning walls and floors alike. The captivating finish it provides is especially striking on floors, offering an aesthetic edge that's supported by its low-maintenance and enduring properties – a perfect match for bustling environments. Notably, Spray Granite presents a cost-effective solution for comprehensive bathroom and kitchen renovations, easily applied over existing tiles and worktops, saving you both time and resources.
3. What are Spray Granite applications?
Spray Granite offers a remarkably versatile solution that transcends conventional coatings, catering to an extensive array of surfaces. The possibilities are virtually limitless – from going over bricks, cement, and render to transforming plaster, tiles, UPVC, MDF, wood, metal, plastic, and concrete. Whether it's an external facade or an internal space, Spray Granite seamlessly adapts to various materials, breathing new life into each with its exceptional aesthetics and durability. Its ability to adhere to such a diverse range of substrates means you can confidently explore innovative design options without the constraints of traditional limitations. Experience the freedom of creative expression as Spray Granite redefines the boundaries of what's possible in surface enhancement, offering a world of stunning possibilities for your projects.
4. Is Spray Granite waterproof?
Absolutely. Spray Granite boasts a fully waterproof composition, making it an ideal choice for surfaces that require protection against moisture and water damage. This remarkable attribute ensures that your coated surfaces remain resilient even in environments prone to humidity, rain, or water exposure. With Spray Granite, you can confidently enhance both internal and external spaces, knowing that its waterproof properties provide a robust shield against the elements. Whether it's a bathroom, kitchen, or an exterior facade, Spray Granite's waterproof feature guarantees long-lasting beauty and performance, giving you peace of mind and surfaces that stand the test of time.
5. Can Spray Granite be applied outside?
Yes, Spray Granite is an excellent choice for outdoor applications. Its exceptional durability and robust composition make it an ideal solution for surfaces exposed to the elements. Whether it's the façade of a building, an outside kitchen, or any other exterior space, Spray Granite's ability to withstand various weather conditions ensures that your surfaces remain resilient and visually appealing. Its hard-wearing nature guarantees that the coating retains its integrity even in high-traffic outdoor areas. With Spray Granite, you can transform outdoor spaces into showcases of enduring beauty, confident in the knowledge that it can handle the challenges of outdoor environments with grace and longevity.
6. What are Spray Granite benefits?
Spray Granite presents a host of compelling benefits that redefine the possibilities of surface coatings. Its seamless finish elevates aesthetics to new heights, creating an uninterrupted canvas of elegance. Beyond its visual appeal, Spray Granite also offers anti-microbial and anti-bacterial properties, contributing to a healthier environment. The anti-crack qualities ensure that your surfaces remain flawless and intact over time, while its hard-wearing and anti-scratch attributes guarantee enduring beauty even in high-traffic areas. With complete waterproof protection, Spray Granite safeguards against moisture damage, making it suitable for both indoor and outdoor spaces. Diverse in every sense, Spray Granite boasts an extensive colour palette of 22 hues, granting you the freedom to express your design vision. From the smooth to the textured finish, as well as matte, satin, or gloss options, Spray Granite transforms surfaces with a touch of sophistication that suits every style.
7. Can you create different designs using Spray Granite?
Absolutely, yes. Spray Granite offers a world of design possibilities limited only by your imagination. With its versatile application techniques and an extensive range of colours and finishes, you can tailor your surfaces to match your unique aesthetic vision. From intricate patterns to bold textures, Spray Granite empowers you to craft surfaces that resonate with your personal style. Whether you're looking for a sleek modern look, a rustic charm, or anything in between, Spray Granite's adaptability and creative freedom ensure that you can achieve the design you envision. Let your creativity flourish as you explore the endless design options that Spray Granite brings to your projects.
8. How many colours does Spray Granite come in?
Spray Granite offers an impressive range of 22 carefully curated colours, each thoughtfully paired with the best background hues to ensure optimal harmony and visual appeal. However, the possibilities don't end there. For those seeking a truly unique and personalised touch, Spray Granite provides the option to explore custom colour creations. This means you can experiment with mixing and matching different Spray Granite colours with various backing hues, granting you the flexibility to craft surfaces that are as distinct as your individual style. From classic to contemporary, and every shade in between, Spray Granite empowers you to choose colours that resonate with your vision and bring your design dreams to life.
9. Can Spray Granite be used on floors?
Yes. Spray Granite is a perfect solution for flooring applications, offering a wealth of benefits that cater to both aesthetics and functionality. Its remarkable scratch resistance ensures that your floors maintain their pristine appearance even in high-traffic areas. The hardwearing nature of Spray Granite guarantees enduring beauty, making it an ideal choice for spaces that demand longevity. What sets Spray Granite apart is its seamless finish, creating a continuous and visually captivating surface that elevates the ambience of any room. Additionally, Spray Granite is even suitable for spaces with underfloor heating systems, ensuring both comfort and style.
10. Can Spray Granite be used by DIY enthusiasts?
Regrettably, no. The application of Spray Granite requires specialised expertise in handling a spray gun and understanding the nuances of the coating process. Achieving the flawless finish and durability that Spray Granite offers demands a level of skill and knowledge that comes from experience. While the results can be truly remarkable, it's advisable to entrust the application of Spray Granite to professionals who possess the requisite expertise to ensure the best possible outcome.
11. How long does Spray Granite last?
Spray Granite is renowned for its exceptional longevity, ensuring that your investment stands the test of time. For exterior applications, the durability of Spray Granite shines through as it maintains its brilliance for an impressive 10 years before needing the reapplication of a clear topcoat. When used on internal surfaces exposed to normal wear and tear, Spray Granite can extend its lifespan even further, outlasting conventional coatings.
12. How long is the Spray Granite installation?
The duration of the Spray Granite installation varies according to the size of the project. The unique composition of the Spray Granite system allows for a swift and efficient application process. Each layer of the system is remarkably fast drying and odourless, contributing to a seamless and hassle-free experience. Smaller projects can even be completed within a single day, showcasing the efficiency and convenience of Spray Granite. Whether it's a comprehensive renovation or a smaller enhancement, the installation process is tailored to provide timely results while ensuring the highest standards of quality and aesthetics.
13. How much does it cost?
Spray Granite presents a cost-effective avenue for transforming your spaces, offering an economical solution for renovating and revitalising existing surfaces. Unlike the expenses associated with real granite or purchasing new tiles, Spray Granite provides an affordable alternative that doesn't compromise on quality or aesthetics. Its ability to breathe new life into various materials, coupled with its durability, makes it a smart investment for both residential and commercial projects. Whether you're looking to enhance a single room or embark on a comprehensive renovation, Spray Granite offers a budget-friendly option that delivers remarkable results without straining your finances. Get in touch with us to discuss your project.
14. Can Spray Granite be used for domestic and commercial projects?
Certainly, yes. Spray Granite's versatility extends seamlessly to both domestic and commercial industries, making it an ideal choice for a wide range of projects. Whether you're looking to enhance the elegance of your home's interiors or seeking a durable and sophisticated solution for commercial spaces, Spray Granite delivers. Its ability to withstand high foot traffic, resist wear and tear, and maintain its pristine allure over time ensures that it's suitable for busy commercial environments as well as domestic settings.
15. Is there a Spray Granite brochure available?
Yes. To view the online brochure visit:
16. Can Spray Granite be used in bathrooms?
Absolutely. Spray Granite is a perfect choice for bathroom applications, offering a combination of durability, aesthetics, and practicality that is well-suited for this high moisture environment. Its fully waterproof nature ensures that your bathroom surfaces are well-protected against moisture damage, making it a reliable solution for walls, floors and washrooms. With its anti-microbial and anti-bacterial properties, Spray Granite contributes to a healthier bathroom space. Whether you're aiming for a sleek, modern look or a more traditional ambience, Spray Granite adapts seamlessly to various design styles.
17. Can Spray Granite be used instead of finishing renders?
Absolutely, and with remarkable advantages. Spray Granite stands as a superior alternative to conventional finishing renders available on the market. Its outstanding durability and resilience far surpass that of traditional renders, making it an exceptional choice for exterior surfaces. In fact, Spray Granite's longevity and robust nature make it not only more lasting but also more hard-wearing. The added benefit of Spray Granite is its ability to endure the rigours of maintenance, allowing you to jet wash exterior walls without compromising their pristine appearance.
18. Can Spray Granite be used on garden fences?
Yes. Spray Granite is an excellent choice for enhancing garden fences, bringing both beauty and durability to your outdoor spaces. Its exceptional adhesive properties to wood ensure a seamless application that transforms your garden fences into stylish and robust features. Whether you're aiming to revitalise the look of an existing wooden fence or looking to create a new, sophisticated backdrop for your outdoor haven, Spray Granite adapts effortlessly.
19. Is Spray Granite cheaper than real granite?
Yes. It is a cost-effective solution to achieve the same look without breaking the bank.
20. What Spray Granite finishes are available?
Spray Granite offers a diverse range of finishes that allow you to tailor your surfaces to your exact preferences. Choose between a textured or smooth finish, enabling you to add a touch of dimension to your spaces or maintain a sleek appearance. Beyond texture, Spray Granite offers an array of exquisite finishes including matte, satin, and gloss. This variety in finishes ensures that you can match the style of your project, whether it's a contemporary, traditional, or entirely unique aesthetic you're seeking. Combined with a palette of 22 stunning colours, Spray Granite gives you the creative freedom to craft surfaces that reflect your personal vision with unparalleled elegance and sophistication.
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